Bulwork™ and our strategic partner SUTHERLAND GLOBAL SERVICES - a Leader in Delivery and Customer Service Area with more than 15 000 employees worldwide (Bulgaria, US, Canada, India, Mexico, Phillippines) is opening UNIQUE AND FIRST IN THIS CLASS SUPPORT CENTER in the capital of Bulgaria: SOFIA. They want to attract for their team of professionals:

NORWEGIAN SPEAKING PROFESSIONALS

Your Responsibilities will be:

• To handle all incoming Customer e-mails and telephone inquiries and requests in a timely and professional manner, in order to assure Customer satisfaction connected
• To provide support and help to customers about company's products over toll free company telephone lines
• To communicate with colleagues and taking care that calls are routed to the right support groups and persons.

Main Requirements:

• Very good command of THE FOLLOWING LANGUAGES:

NORWEGIAN
ENGLISH
• Command of some of the other European languages (German, French, Italian, Portuguese etc.) will be advantage
• Ability to communicate with people and solving customer queries over phone or Internet
• MS Office skills (MS Word/ MS Excel)
• Some experience in service sector or in call/ support center will be great plus.

What will our Client offer you?

• Unique opportunity to work for one of the top 5 system security companies in the World!
• Very good process training on Technical Support and Customer Skills (1 months)
• Excellent salary for such operations in Bulgaria + additional benefits (launch vouchers, health and life insurance, covered travel expenses)
• Excellent working conditions
• Opportunity for professional growth (e.g. Supervisor and TL position) due to the fact that company just settled in Bulgaria!

Please, forward your application in English via e-mail DIRECTLY TO:
nina.trifonova@bulwork.com

Bulwork Bulgaria ltd. (license No 709/ 10.04.2007 exp. 10.04.2012 from MLSP)